The value of customer feedback

The value of customer feedback
The top 10 things people complain about, and how to solve them in 2016

We live in the expectation economy, a crowded marketplace where customers buying online will not think twice about going elsewhere, and all it takes is a single click. The pressure is on for retailers to listen to their customers, and act on the feedback they receive.

Through examining customer feedback and identifying the top 10 topics people complain about, this report seeks to shed light on the issues retailers should be paying attention to in 2016. Download the report to discover:

    • How the top 10 has changed over the last 5 years
    • Why price is no longer number one
    • How to solve these issues and who is getting it right

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