The value of customer feedback
We live in the expectation economy, a crowded marketplace where customers buying online will not think twice about going elsewhere, and all it takes is a single click. The pressure is on for retailers to listen to their customers, and act on the feedback they receive.
Through examining customer feedback and identifying the top 10 topics people complain about, this report seeks to shed light on the issues retailers should be paying attention to in 2016. Download the report to discover:
- How the top 10 has changed over the last 5 years
- Why price is no longer number one
- How to solve these issues and who is getting it right
Defy tomorrow’s expectations today
Start personalizing your experiences with rich customer data today