Customer polling and feedback

Customer polling and feedback

Customer polling and feedback

The most powerful personalizations come from deep customer knowledge

Customer feedback

Your customers are talking. Are you listening?
Find out how your visitors feel by using Qubit Opinions to gather visitor feedback. This can be combined with quantitative and behavioral data in the Visitor Cloud for a fuller view of your customers.

Sentiment analysis
Unlock the insight in customer opinion. Customer feedback data is broken down into statements which are categorized by sentiment and topic so you can investigate customer behavior.

Easy-to-interpret results
Customer feedback is displayed with a summary heat-map showing the volume and distribution for each topic.

Customer feedback

Keep your finger on the pulse with Visitor Pulse

Flexible surveys
Using our Visitor Pulse solution, a variety of customer surveys can be crafted to obtain key customer affinities. For instance, a multiple choice question can take the form of a series of pictures to convey a concept.

Incremental insights
The goal is to learn more about your visitors over time. Ask questions at the most appropriate time to improve likelihood of eliciting an answer.

Elastic customer records
The more you learn about your visitors the better. There are no restrictions on how many preferences or other customer attributes you store in the Visitor Cloud.

Keep your finger on the pulse with Visitor Pulse

Preference collection and targeting

Combine poll responses with behavioral data
Use your customers’ expressed preferences, alongside their behavior to create a complete picture of your audience.

Customers change, so should you
Customers can move in and out of segments, and change their choices over time - Qubit lets you manage this seamlessly.

Rich customer understanding
The more you learn about your visitors the more targeted you can make your personalizations, increasing your potential impact.

Preference collection and targeting

Request a product demo

There has been an error loading the form, make sure you are not blocking our site with Ghostery

Defy tomorrow’s expectations today

Start personalizing your experiences with rich customer data today