Understand

Understand

Enhancing the customer experience means understanding your customer.

See the full picture

Understanding your customer means having a full picture of everything that they do. It also means understanding the full context of their interactions with you.

Qubit Visitor Cloud collects real-time first party customer behavioral and preference data and enriches it with other offsite or offine customer data to give you a stronger foundation to build context-driven customer experiences.

See the full picture

Listen to what they have to say

In addition to collecting data, understanding your customer also means asking them questions and really listening to what they have to say.

Qubit’s Visitor Pulse enables you to question, listen and respond to your customer in real time.

The combination of quantitative and qualitative data means you can truly understand your customer - their interests, their behaviors and the channels they like to use to interact with you. You can even understand at what time it's best to interact with them, on what device and with what messaging.

Listen to what they have to say

Bring in all the data you need

Collect
Qubit automatically collects streams of real time event level visitor behavior on web or mobile sites.

Ask
When you need to know something about your customers why not just ask them a question. Their responses are automatically added to their elastic customer record and can immediately be used for segmentation.

Import
Key customer attributes such as loyalty tiers in CRM or other enterprise data warehouses can be imported into Visitor Cloud to build a more complete understanding of customer context.

Bring in all the data you need


Visitor Pulse<br />
The most powerful personalizations come from deep customer knowledge
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Visitor Pulse
The most powerful personalizations come from deep customer knowledge


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Live Tap<br />
Tap into the rich anonymous and known customer data in the Visitor Cloud
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Live Tap
Tap into the rich anonymous and known customer data in the Visitor Cloud


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Customer feedback<br />
Don’t make guesses about your customers, let them tell you how they feel
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Customer feedback
Don’t make guesses about your customers, let them tell you how they feel


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Analytics<br />
Harness rich, granular data to make faster, more impactful decisions
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Analytics
Harness rich, granular data to make faster, more impactful decisions


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Marketing attribution<br />
Understand which marketing channels are really creating value
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Marketing attribution
Understand which marketing channels are really creating value


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AB Testing<br />
For better results, identify the right customers to target, then test
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AB Testing
For better results, identify the right customers to target, then test


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Tag management<br />
Enterprise-class tag management for full flexibility
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Tag management
Enterprise-class tag management for full flexibility



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Defy tomorrow’s expectations today

Start personalizing your experiences with rich customer data today