The future of customer experience for airlines

The future of customer experience for airlines

5 innovations to transform your digital bookings in 2017

Wednesday 22 June 2016, 16:00 BST

The low down


minutes

Airlines industry

1/1 in a series

Watch our webinar on demand now

Your customers are judging you. Every one of them takes a different route to get to their final destination, shaped by their own personal preferences, priorities and needs. With shrinking attention spans, they’re becoming increasingly demanding. Airlines have no choice but to deliver superior digital experiences to meet and exceed their expectations.

This webinar will explore how customer experience in the aviation industry is transforming and provide five actionable ideas to ensure you deliver first-class digital experiences to your customers.


 

Key takeaways

  • Five actionable big ideas to help you enhance your digital bookings
  • How to achieve loyalty beyond schemes and compete against other airlines in ways beyond price
  • Learn from leading airlines to explore how they’re innovating and what methods you can apply to increase your conversions
  • Addressing the two huge barriers to conversion, why very few airlines are doing anything about them, and why this is a huge opportunity for you
  • Explore the future of customer experience for airlines and the implications and opportunities for marketers
  • Overcome your digital roadblocks with a live Q&A with our lead airlines strategist

Speakers

Matthew Robinson

Matthew Robinson

Travel Marketing Manager, Qubit

Gabriella Pitt

Gabriella Pitt

Travel Strategist, Qubit

Secure your spot

Secure your spot

Secure your spot

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