Evans plus-size multichannel personalization

Arcadia brand making data-driven decisions about their entire customer journey

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100s of new styles weekly

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Delivery services to over 100 countries

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300+ stores worldwide

Introduction

Evans was the first high street brand designed for plus-sized women and is part of the Arcadia Group. Working with Qubit since 2011, the company has been able to use the platform to understand its visitors and make decisions about ways it can influence different customer segments based on their previous purchase and behavioral data.

The Qubit platform has proved integral to creating experiences on the website which not only win new customers, but retain existing ones. By implementing the technology, which enables the most intelligent understanding of their visitors, the team at Evans can precisely match each customer with the widest range of personalization experiences and successfully impact customer behaviour at scale.

"At Arcadia, we have always been focused on making sure our digital marketing investments drive true, incremental value to the business. The personalization program delivered through the Qubit platform has added several millions of pounds of revenue to the brand’s top-line performance."

Simon Pritchard

Group Digital Director at Arcadia

Shop before it’s gone

Social proof messaging is surfaced showing how many other users have added the same product to basket within the last few hours.

3.34% RPV uplift
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‘Selling Fast!’ on the basket page

By highlighting items that are selling fast on the basket page, Evans has been able to drive urgency at a crucial time.

3.47% RPV uplift
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Highlighting popularity on the product page

Displaying messaging alongside the top 200 added to bag products in the previous 24 hours drives further urgency.

8.43% RPV uplift
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Prioritizing best-sellers on mobile

As well as on desktop, Evans uses urgency messaging on all products in the top 200 added to bag items in the past 24 hours to increase conversion.

5.62% RPV uplift
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Simplifying the checkout

Making the purchasing journey as efficient as possible was a key priority for the Evans team, especially when the predominant customer base are not digital natives. When a visitor is at the point of purchase, having filled their shopping cart, it’s crucial to get them to convert. Evans has optimized the cart page and streamlined the path to purchase thereby making the customer journey more straightforward.

3.19% RPV uplift
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Segmented welcome message

Greeting new visitors to the Evans site is a great way to start a personalized customer relationship. For those new visitors, Evans has surfaced a welcome message giving advice on how the site works, available offers, and other interesting information for new shoppers.

2.5% RPV uplift
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"Personalization is helping us build relationships with our customers that translate into increased engagement, loyalty and revenue. Like all the Arcadia brands, Evans is working with Qubit and seeing great returns by investing in a platform that delivers personalization at scale."

Simon Pritchard

Group Digital Director at Arcadia

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