Gather customer feedback and insight for personalization

Customer polling and feedback

The most powerful personalizations come from deep customer knowledge

Customer feedback

Your customers are talking. Are you listening?
Find out how your visitors feel by using Qubit Opinions to gather visitor feedback. This can be combined with quantitative and behavioral data in the Visitor Cloud for a fuller view of your customers.

Sentiment analysis
Unlock the insight in customer opinion. Customer feedback data is broken down into statements which are categorized by sentiment and topic so you can investigate customer behavior.

Easy-to-interpret results
Customer feedback is displayed with a summary heat-map showing the volume and distribution for each topic.

Keep your finger on the pulse with Visitor Pulse

Flexible surveys
With Visitor Pulse you can craft a variety of customer surveys to understand key customer affinities.

Incremental Insights
The goal is to learn more about your visitors over time. Ask questions at the most appropriate time to improve the likelihood of eliciting an answer.

Elastic customer records
The more you learn about your visitors the better. There are no restrictions on how many preferences or other customer attributes you store with Qubit.

Image of a customer survey created with Qubit Visitor Pulse used for self segmentation.