The types of information collected and how it is processed
In the normal course of using the Qubit Products, Customers will collect certain data on end-users of their websites into the Qubit systems (“Collected Data”). Collected Data may include potentially personally-identifying information. Qubit shall use and access Collected Data to render the Products and deliver any associated professional services, and to respond to support issues or the Customer’s instructions from time to time.
Qubit retains Collected Data according to the timeframes set forth in the relevant agreement with its Customers.
Anonymization and aggregation
When it comes to delivering our products and services, our mission is to improve websites and empower them to deliver better products to their customers. We do this by analysing a user’s entire journey on a website. To improve our product offering we anonymise user data collected on sites where our products and services are installed and use it – typically in an aggregated form – to determine trends relating to online user behaviour, publish reports and develop features designed to enable website operators to improve their sites.
We maintain tight controls over all the data we collect, retaining it in firewalled and secured databases with strictly limited and controlled access rights, to ensure it is secure. Qubit is ISO 27001 certified and has comprehensive privacy and security assessments performed by multiple third parties.
Right of access
An individual who wants to access, correct, amend, or delete any data held about them, should direct their query to the Qubit Customer (the data controller). If the Customer requests Qubit to remove the personal data to comply with data protection regulations, Qubit will respond to their request within 30 business days or such shorter period as may be specified in the Customer agreement.
Qubit will refer any request for disclosure of personal data by a law enforcement authority to the Customer. Qubit may, where it concludes that it is legally obligated to do so, disclose personal data to law enforcement or other government authorities. Qubit will notify Customer of such request unless prohibited by law.
Changes to this policy
Qubit has appointed a Data Privacy Officer responsible for overseeing the implementation of the privacy program at Qubit. If you have further questions related to this policy, please ask contact our customer support team or email [email protected].