Make your best customers better

Five tips for personalizing for VIPs, helping you craft beautiful experiences that deliver results.

Get the research

What’s in this report?

0.3% of your visitors can contribute up to 30% of your revenue. Finding those VIPs and harnessing their purchasing power should be a top priority for all retailers. They visit, engage, and spend with you more than any of your other customers, so they’re more demanding than anyone else. Their experiences need to be personal, surprising, rewarding, and exclusive to truly secure enduring loyalty.

What you’ll learn.


  • How to find the 0.3%
  • How to personalize their journey
  • How best to reward them
  • What metric to pick for success

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