Next level loyalty

Five strategies for boosting engagement and improving customer loyalty for retail brands.

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Next level loyalty report

What’s in this report?

Resonating with customers today depends upon abandoning generic messaging and turning to a data-driven approach to deliver real engagement in your customer experience.


We work with world leading ecommerce and retail brands such as MR PORTER, DVF, Farfetch, Shop Direct and more, to help them do just that.

Now we've created the ultimate loyalty handbook, so you can take your loyalty scheme to the next level.

What you’ll learn.


  • Why engagement is a key measure of loyalty
  • Understanding value differences between customers
  • The power of proactively seeking customer feedback
  • How to personalize along the entire journey

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