A study of the halo effect of mobile using 1.2 billion user journeys.
Key findings from a four-year study of 2 billion user journeys, which has been independently audited and assured by PwC.
Use proven tactics which provide concrete first steps to demystify and accelerate your personalization initiatives.
Four retail experts discuss how customer experience is essential to increasing Black Friday ecommerce revenue and brand loyalty.
Bring the red carpet experience online with the ultimate guide to personalization in luxury
The three core pillars of a successful personalization strategy. Including insights from our survey of over 1,000 consumers.
Thomas Cook Airlines making customer centricity a top priority
World’s largest internet betting exchange uses the power of positive reinforcement, surfacing winners from historic bets with live odds to customers
ColourPop using artificial intelligence to transform shopping experience on mobile
See how the early adopters are using AI to deliver effective mobile personalization
How travel brands can use personalization to boost sales and customer loyalty.
How to combine heuristics and segmentation to personalize with maximum efficiency and influence behavior towards desired outcomes.
An exploration of smart technology, human innovation and digital disruption.
In partnership with Travel Weekly.