Destination Personalization

How travel brands can use personalization to boost sales and customer loyalty.



Qubit travel webinars play_purple

What’s in this webinar?

Industry heavyweights from Forrester, Emirates and Qubit discuss first-hand learnings around what it looks like when travel brands run successful personalization programs - from theory at Forrester through to strategy formulation and execution at Emirates, including analysis from Qubit around which personalization tactics yield the highest results.

What you'll learn.

  • The latest thinking on personalization from Forrester Research - what is it & where is it headed?
  • How Emirates have embedded personalization across multiple teams and departments - getting them closer to their customers.
  • An understanding of the move from conversion rate optimization (CRO) to personalization at scale.
  • Real life examples from our work with over 300 retail and travel brands, and our analysis of 2 billion retail and travel customer journeys.

The speakers.

Brendan Witcher, Forrester

Brendan Witcher, Forrester

Principal Analyst for eBusiness & Channel Strategy

David Galovic, Emirates

David Galovic, Emirates

VP Corporate Communications, Marketing & Brand

Alex McPhie, Customer Success

Alex McPhie, Qubit

Enterprise Customer Success Manager

More research.

You may also like:


The journey to advanced personalization

A three-part journey to personalization at scale.


Boost bookings create first class experience

6 personalization strategies for airlines to increase loyalty and deliver value


The book of egaming Gareth Southgate

Smart personalization strategies for a World Cup year

We use cookies and other forms of website navigational information to offer you a better browsing experience, analyze site traffic, personalize content, and serve targeted advertisements.
Read about how we use cookies and how you can control them in our Privacy and Cookie Policy. If you continue to use this site, you consent to our use of cookies.

Accept Cookies